lecture+notes

= =  lecture note (my notes) organization : social structure that tend to achieve specific objectives.

PERFORMANCE

performance ratio : 1-financial performance. 2-product performance. 3-shareholders, return performance.

to measure individual and group performance : 1-behavior scale (that describe arrange of behaviors that contribute to greater or lesser degree to the successful achievement of the cluster of tasks which make up a job . 2- objective based evaluation (OBI)  3- need based objectives (NBO)

KPI : 1-profitability 2-satisfy customers 3-number of customers 4-number of complaints 5-product/services quality 6- market share 7- share price

VALUE PROPOSITION : is the value created in a product and services or how much value you propose in the product.

HOW AN ORGANIZATION CREATE VALUES ? when an organization determine the environment needs and mix the structure, culture and resources to meet these needs probably , it can create the value it need.

ORGANIZATIONAL DEVELOPMENT

OD : it can be described as a methodology (way of doing something ) or technique used to affect change an organization or section of an organization with a view of improving the organization effectiveness.

WHEN WE DEVELOP OUR ORGANIZATION, IF THE DEVELOPMENT TAKE LONG TIME THATS MEAN THE ORGANIZATIONS IS NOT FLEXIBLE enough

OD SHOULD BE : 1- on going process 2-collaborate 3-system orientation 4- rooted in behavior science 5-harmonic between organization structure and its goals

OD AND CHANGE CYCLE : 1-initiation 2-adaptation 2.5- testing the proposed system 3- implementation 4-evaluation 5-follow-up

THE DRIVING FORCE FOR CHANGE : 1- globalization ( global environment ) 2- regional, local environment 3- economic factors 4- client/customer needs 5- competitors 6-cultures 7- external and internal environment 8- employees needs

TYPES OF CHANGE : 1- In terms of comprehensiveness and specialization a- comprehensiveness (strategic) b- specialization (tactical / operational )

2- in term of substance the change a- technology b-financial c- the way of doing things d- organizational

3- in term of Implementation approach a- progressive (step by step ) b- planned c- Transformative